Privacy Policy

Last Updated: January 10, 2025

Welcome to the Privacy Policy of Global Institute of Wellness Therapy, a platform operated by Huaxin Trade Pte. Ltd., a company registered in the Republic of Singapore with its registered address at 68 Circular Road, #02-01, Singapore 049422.

We are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal data when you visit our website, use our services, enroll in our courses, or otherwise interact with our platform.

1. Information We Collect

We collect various types of information in connection with the services we provide, including information you provide directly to us, information we collect automatically when you use our services, and information we receive from third-party sources.

1.1 Information You Provide to Us

When you register for an account, enroll in courses, make purchases, communicate with us, or otherwise interact with our platform, you may provide us with the following types of personal information:

Account Information: When you create an account, we collect your full name, email address, username, password, date of birth, gender, country of residence, and any other information you choose to provide during the registration process.
Profile Information: You may choose to provide additional profile information such as a profile picture, biography, professional background, areas of interest, educational history, professional certifications, and social media links.
Payment Information: When you make a purchase, we collect billing information including your full name, billing address, credit card number, expiration date, CVV code, and other payment details necessary to process your transaction. Please note that we use secure third-party payment processors, and we do not store complete credit card information on our servers.
Course Interaction Data: As you participate in our courses, we collect information about your learning activities, including course enrollment dates, progress tracking, completion status, quiz and assessment results, assignment submissions, grades, time spent on course materials, and participation in discussion forums.
Communications: When you contact our customer support, send us emails, participate in surveys, provide feedback, or communicate with instructors and other students, we collect the content of those communications, including any attachments, files, or media you share.
User-Generated Content: Any content you create, upload, or share through our platform, including forum posts, comments, reviews, testimonials, blog posts, uploaded documents, images, videos, or audio recordings.
Identity Verification Information: In certain circumstances, we may request additional information to verify your identity, such as government-issued identification documents, for security purposes or to comply with legal requirements.

1.2 Information We Collect Automatically

When you access or use our services, we automatically collect certain information about your device and your usage patterns through various technologies:

Device Information: We collect information about the device you use to access our services, including the device model, operating system and version, browser type and version, unique device identifiers, mobile network information, and device settings.
Log Data: Our servers automatically record information when you use our services, including your IP address, date and time of access, pages visited, time spent on pages, links clicked, referring website URLs, and other standard server log information.
Location Information: We may collect information about your approximate geographic location based on your IP address or, with your permission, more precise location data from your mobile device.
Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, local storage, and other tracking technologies to collect information about your browsing activities, preferences, and interactions with our services. These technologies help us recognize you, remember your preferences, analyze usage patterns, and improve our services.
Analytics Data: We collect aggregated and anonymized data about how users interact with our platform, including popular courses, common navigation paths, feature usage statistics, error reports, and performance metrics.

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, which we combine with the information we collect directly:

Social Media Platforms: If you choose to register or log in using a social media account (such as Facebook, Google, or LinkedIn), we receive certain profile information from that platform, including your name, email address, profile picture, and any other information you have made publicly available or authorized the platform to share with us.
Payment Processors: We receive transaction confirmation and payment status information from our third-party payment processors.
Marketing Partners: We may receive information from marketing partners and analytics providers who help us understand user demographics, interests, and behavior patterns.
Publicly Available Sources: We may collect information about you from publicly available sources, such as professional networking sites, public databases, or social media platforms, to enhance your user experience and provide more personalized services.

2. How We Use Your Information

We use the information we collect for various legitimate business purposes to provide, maintain, improve, and protect our services. The specific purposes for which we use your information include:

2.1 Providing and Managing Services

Creating and managing your user account
Processing your enrollment in courses and programs
Delivering course content, materials, and educational resources
Tracking your progress and maintaining records of your learning activities
Issuing certificates of completion and credentials
Processing payments and maintaining transaction records
Providing customer support and responding to your inquiries
Facilitating communication between students, instructors, and administrators

2.2 Improving and Personalizing Your Experience

Customizing course recommendations based on your interests and learning history
Personalizing content, features, and communications to match your preferences
Analyzing usage patterns to understand how users interact with our platform
Conducting research and development to improve existing services and develop new features
Testing new features, functionalities, and design elements
Optimizing the performance, speed, and reliability of our platform
Creating aggregated, anonymized analytics and reports about platform usage

2.3 Communication and Marketing

Sending you important service-related notifications, updates, and announcements
Providing information about new courses, programs, and features
Sending promotional materials, special offers, and marketing communications (with your consent where required)
Conducting surveys and soliciting feedback to improve our services
Responding to your questions, comments, and requests
Notifying you about changes to our Terms of Service or Privacy Policy

2.4 Security and Legal Compliance

Detecting, preventing, and addressing fraud, security breaches, and other malicious activities
Protecting the rights, property, and safety of Global Institute of Wellness Therapy, our users, and the public
Enforcing our Terms of Service and other policies
Complying with legal obligations, court orders, and government requests
Verifying user identities and preventing unauthorized access
Maintaining audit trails and records for regulatory compliance
Resolving disputes and investigating complaints

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), United Kingdom, and other jurisdictions with similar data protection laws, we process your personal data based on the following legal grounds:

Contractual Necessity: Processing is necessary to perform our contract with you, including providing access to courses, processing payments, and delivering educational services you have requested.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, conducting analytics, preventing fraud, ensuring security, and maintaining our platform, provided such interests are not overridden by your data protection rights.
Legal Compliance: Processing is necessary to comply with legal obligations, such as tax requirements, regulatory reporting, and responding to lawful requests from authorities.
Consent: In certain cases, we process your data based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Vital Interests: In rare cases, processing may be necessary to protect your vital interests or those of another person.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers and business partners who perform services on our behalf and help us operate our platform. These providers have access to your personal information only to perform specific tasks and are obligated to protect your information and use it only for the purposes we specify. Our service providers include:

Payment Processors: Companies that process credit card transactions and handle payment processing securely.
Cloud Hosting Providers: Companies that provide server infrastructure, data storage, and computing resources.
Email Service Providers: Platforms that help us send transactional emails, newsletters, and marketing communications.
Analytics Providers: Services that help us understand user behavior, track website performance, and analyze usage patterns.
Customer Support Tools: Platforms that enable us to provide technical support and manage customer inquiries efficiently.
Content Delivery Networks: Services that help us deliver course content quickly and reliably to users worldwide.
Marketing and Advertising Partners: Companies that help us promote our services and reach potential students through targeted advertising.

4.2 Course Instructors and Educational Partners

If you enroll in courses created by independent instructors or educational partners, we may share relevant information about your enrollment, progress, and performance with those instructors to enable them to provide educational services, assess your work, and communicate with you about the course.

4.3 Other Students and Public Features

Certain features of our platform are public or social in nature. When you participate in discussion forums, post comments, share reviews, or engage in collaborative learning activities, the information you share may be visible to other students, instructors, and in some cases, the general public. Please be mindful of what information you choose to share in these public spaces.

4.4 Business Transfers

If Global Institute of Wellness Therapy is involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

4.5 Legal Requirements and Protection

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (such as courts, law enforcement agencies, or government regulators). We may also disclose your information when we believe in good faith that such disclosure is necessary to:

Comply with legal obligations, court orders, subpoenas, or government requests
Enforce or apply our Terms of Service and other agreements
Protect the rights, property, or safety of Global Institute of Wellness Therapy, our users, or others
Detect, prevent, or address fraud, security issues, or technical problems
Investigate potential violations of our policies or applicable laws

4.6 With Your Consent

We may share your information for purposes not described in this Privacy Policy when we have your explicit consent to do so. We will clearly disclose what information will be shared, with whom, and for what purpose before obtaining your consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purposes for which it is processed:

Account Information: We retain your account information for as long as your account remains active or as needed to provide you with services. If you close your account, we will retain certain information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Course Data: We retain records of your course enrollments, progress, and completion for a minimum of seven (7) years to maintain academic records and issue certificates upon request.
Transaction Records: We retain payment and transaction records for at least seven (7) years to comply with tax, accounting, and financial regulations.
Communications: We retain customer support communications and correspondence for up to three (3) years for quality assurance and training purposes.
Log Data: We retain server logs and access records for up to twelve (12) months for security monitoring and system maintenance purposes.
Marketing Communications: If you have opted in to receive marketing communications, we retain your contact information until you unsubscribe or request deletion of your data.

After the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable laws and our data retention policies. Please note that we may retain anonymized, aggregated data indefinitely for research, analytics, and business intelligence purposes, as this data cannot be used to identify you personally.

6. Your Rights and Choices

We respect your privacy rights and provide you with various options to control how we collect, use, and share your personal information. Depending on your location and applicable laws, you may have the following rights:

6.1 Access and Portability

You have the right to access the personal information we hold about you and to request a copy of that information in a structured, commonly used, and machine-readable format. You can access much of your information directly through your account settings. For additional information or to request a complete copy of your data, please contact us.

6.2 Correction and Update

You have the right to correct inaccurate or incomplete personal information. You can update most of your account information directly through your account settings. If you need assistance correcting information you cannot access or modify yourself, please contact us.

6.3 Deletion and Erasure

You have the right to request deletion of your personal information, subject to certain exceptions required by law (such as maintaining transaction records for tax purposes or preserving information needed to resolve disputes). To request deletion of your account and associated data, please contact us. Please note that:

Deleting your account will result in loss of access to all courses, materials, and content associated with your account
Some information may remain in backup systems for a limited period before being permanently deleted
We may retain certain information as required by law or for legitimate business purposes
Anonymized data that cannot be associated with you may be retained indefinitely

6.4 Restriction and Objection

You have the right to request restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing. You may also object to processing based on legitimate interests or direct marketing purposes.

6.5 Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal. To withdraw consent, you can update your preferences in your account settings or contact us.

6.6 Marketing Communications

You can opt out of receiving promotional emails, newsletters, and marketing communications from us at any time by:

Clicking the “unsubscribe” link at the bottom of any marketing email
Adjusting your email preferences in your account settings
Contacting us directly with your opt-out request

Please note that even if you opt out of marketing communications, we will still send you important transactional and service-related messages, such as order confirmations, account notifications, and security alerts.

6.7 Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. Please note that disabling cookies may affect the functionality of our services and your user experience.

6.8 Do Not Track

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activities tracked. Due to the lack of industry consensus on how to respond to DNT signals, our services do not currently respond to DNT browser settings. We will continue to monitor developments in DNT technology and may implement a DNT protocol in the future.

6.9 Exercising Your Rights

To exercise any of your privacy rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law, typically within thirty (30) days. We may require verification of your identity before processing your request to protect your privacy and security.

If you are not satisfied with our response to your request or believe we are processing your personal information in violation of applicable law, you have the right to lodge a complaint with your local data protection authority or supervisory authority.

7. International Data Transfers

Global Institute of Wellness Therapy operates globally, and your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country.

When we transfer your personal information internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

Standard Contractual Clauses approved by the European Commission or other regulatory authorities
Adequacy decisions recognizing that certain countries provide an adequate level of data protection
Binding Corporate Rules establishing privacy standards across our organization
Certifications under recognized privacy frameworks

By using our services and providing your personal information, you consent to the transfer of your information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.

8. Data Security

We take the security of your personal information seriously and implement comprehensive technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

8.1 Technical Security Measures

Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our servers. Sensitive data stored in our databases is encrypted at rest.
Secure Authentication: We implement secure authentication protocols, including password hashing, multi-factor authentication options, and session management controls.
Firewalls and Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and network monitoring tools.
Regular Security Updates: We regularly update and patch our systems, software, and applications to address known vulnerabilities.
Secure Development Practices: Our development team follows secure coding practices and conducts security reviews of new features and updates.

8.2 Administrative Security Measures

Access Controls: We limit access to personal information to authorized personnel who need to know that information to perform their job functions.
Employee Training: Our employees receive regular training on data protection, privacy practices, and security protocols.
Confidentiality Agreements: All employees and contractors with access to personal information are bound by confidentiality obligations.
Security Policies: We maintain comprehensive information security policies and procedures that are regularly reviewed and updated.
Incident Response Plan: We have established procedures for detecting, responding to, and recovering from security incidents.

8.3 Physical Security Measures

Our data centers and offices implement physical security controls, including restricted access, surveillance systems, and environmental controls.
We partner with reputable cloud service providers that maintain industry-leading physical security standards and certifications.

8.4 Security Limitations

Despite our efforts to protect your personal information, no security system is impenetrable, and we cannot guarantee the absolute security of your data. The transmission of information via the internet is not completely secure, and we cannot ensure or warrant the security of any information you transmit to us. You transmit information at your own risk.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately if you become aware of any unauthorized use of your account or any other security breach.

9. Children’s Privacy

Global Institute of Wellness Therapy does not knowingly collect, solicit, or maintain personal information from children under the age of 18, or knowingly allow such persons to register for our services. Our services are designed and intended for use by adults aged 18 and older.

If you are under 18 years of age, please do not attempt to register for our services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take appropriate steps to remove such information from our systems.

In certain limited circumstances, we may offer educational content suitable for minors with parental consent. In such cases, we will clearly indicate age requirements and obtain verifiable parental consent before collecting any personal information from minors, in compliance with applicable laws such as the Children’s Online Privacy Protection Act (COPPA) in the United States.

10. Third-Party Services and Links

Our platform may contain links to third-party websites, applications, services, or resources that are not owned, operated, or controlled by Global Institute of Wellness Therapy. We may also integrate third-party services, such as social media plugins, analytics tools, or payment processors, to enhance your experience.

This Privacy Policy applies only to information collected by Global Institute of Wellness Therapy through our services. When you click on third-party links or interact with third-party services, you leave our platform and are subject to the privacy policies and practices of those third parties.

We are not responsible for the privacy practices, data collection methods, or content of third-party websites or services. We do not endorse, review, or control third-party privacy policies or security measures. We encourage you to read the privacy policies of every website you visit and every service you use.

If you choose to provide personal information to third-party services through our platform, that information will be subject to the third party’s privacy policy. We recommend that you carefully review the terms of service and privacy policies of any third-party services before providing your personal information.

11. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing activities, preferences, and interactions with our services. These technologies help us provide, maintain, improve, and protect our services.

11.1 What Are Cookies?

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners. Cookies can be “persistent” (remaining on your device until deleted or expired) or “session” (deleted when you close your browser).

11.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for our services to function properly. They enable core functionality such as security, authentication, and session management. You cannot opt out of essential cookies as they are required for the operation of our services.
Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and customization options.
Analytics Cookies: These cookies help us understand how visitors interact with our services by collecting and reporting information anonymously. We use this information to improve our services and user experience.
Advertising Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of advertising campaigns. They may be set by our advertising partners and used to build a profile of your interests.
Social Media Cookies: These cookies enable you to share content from our services on social media platforms and may track your browsing activity across different websites.

11.3 Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and provide social media features. Third-party cookies are subject to the privacy policies of those third parties.

11.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being sent. However, please note that blocking or deleting cookies may affect the functionality and user experience of our services.

To learn more about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.

12. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by:

Updating the “Last Updated” date at the top of this Privacy Policy
Posting a prominent notice on our website or within our services
Sending an email notification to the email address associated with your account (for material changes that significantly affect your privacy rights)

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our services after we post changes to this Privacy Policy constitutes your acceptance of those changes.

If you do not agree with any changes to this Privacy Policy, you must discontinue using our services and may request deletion of your account and personal information in accordance with this Privacy Policy.

13. Contact Us

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, we encourage you to contact us. We are committed to addressing your inquiries promptly and transparently.

Huaxin Trade Pte. Ltd.
68 Circular Road, #02-01
Singapore 049422
Republic of Singapore

Website: global-institute-of-wellness-therapy.com
Privacy Contact: Available through the contact form on our website

When contacting us regarding privacy matters, please provide sufficient detail to allow us to understand and respond to your inquiry effectively. We will make every effort to respond to your request within thirty (30) days or as otherwise required by applicable law.

14. Additional Information for Specific Jurisdictions

14.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, you have certain rights under the General Data Protection Regulation (GDPR) and UK data protection laws, including:

The right to be informed about how your data is being used
The right of access to your personal data
The right to rectification of inaccurate data
The right to erasure (also known as the “right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object to processing
Rights related to automated decision-making and profiling

If you wish to exercise any of these rights, please contact us using the information provided above. You also have the right to lodge a complaint with your local supervisory authority if you believe we have not complied with applicable data protection laws.

14.2 California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of your personal information
The right to opt-out of the sale of personal information (Note: We do not sell personal information)
The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information provided above. We will verify your identity before processing your request and respond within the timeframe required by law.

14.3 Other Jurisdictions

If you reside in a jurisdiction with specific data protection laws not mentioned above, you may have additional rights under those laws. We are committed to complying with applicable privacy and data protection laws worldwide. Please contact us if you have questions about your rights under local laws.

15. Automated Decision-Making

We may use automated systems and algorithms to personalize your learning experience, recommend courses, and improve our services. These automated processes analyze your activity patterns, preferences, and interactions to provide customized content and suggestions.

We do not make solely automated decisions that produce legal effects or similarly significantly affect you without human intervention. If we plan to implement such automated decision-making in the future, we will update this Privacy Policy and provide you with information about the logic involved and the significance of such processing.

If you have concerns about automated processing or wish to request human review of an automated decision, please contact us.

16. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and applicable regulatory authorities without undue delay, in accordance with applicable data protection laws. Our notification will include information about the nature of the breach, the categories and approximate number of individuals affected, the potential consequences, and the measures we have taken or propose to take to address the breach and mitigate its potential adverse effects.

17. Acknowledgment and Consent

By using our services, creating an account, or providing us with your personal information, you acknowledge that:

You have read and understood this Privacy Policy in its entirety
You consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy
You understand how your information will be used and shared
You agree to the international transfer of your information as described in this Privacy Policy
You have been informed of your privacy rights and how to exercise them

Thank you for trusting Global Institute of Wellness Therapy with your personal information. We are committed to protecting your privacy and using your information responsibly to provide you with exceptional educational experiences.

This Privacy Policy is effective as of the date indicated above and will remain in effect until modified or replaced by us.